Privacy Policy
DJKCHIP (referred to as "we," "us," or "DJKCHIP") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide through our website [www.djkchip.com], mobile applications, products, or services (collectively referred to as the "Services").
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with these terms, please discontinue use of our Services.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, company name, position
- Business Information: Quotation requests, order details, product requirements, technical specifications
- Contact Information: Address, fax, social media accounts (if provided)
- Payment Information: Processed through secure third-party payment processors
- Communication Records: Emails, chat logs, call records between you and us
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device model
- Usage Data: Visit times, pages viewed, click patterns, duration of stay
- Location Information: Approximate geographic location based on IP address
- Cookies and Tracking Technologies: Refer to Section 7 below for more details
1.3 Information from Third Parties
- Business Partners: Suppliers, distributors
- Public Sources: Business databases, publicly available information
- Social Media: When you interact with us through social media platforms
2. How We Use Your Information
We use your information for the following legitimate business purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Processing orders, providing technical support, responding to inquiries |
| Experience Improvement | Optimizing website functionality, personalizing content |
| Business Operations | Analyzing business trends, internal reporting, auditing |
| Communication | Sending service notifications, updates, technical information |
| Marketing | Sending product information, promotional activities with your consent |
| Legal Compliance | Complying with applicable laws, regulations, legal proceedings |
3. Information Sharing and Disclosure
3.1 When We May Share Your Information
We may share your information in the following circumstances:
- Service Providers: With companies that help us operate our business (such as payment processing, logistics, IT support) under strict confidentiality agreements
- Business Partners: With original manufacturers, authorized agents for necessary business information
- Legal Requirements: In response to court orders, subpoenas, or other legal processes
- Protection of Rights: To protect the rights, property, or safety of DJKCHIP, users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT:
- Sell your personal information to third parties for their marketing purposes
- Use your information for purposes not stated in this policy without your consent
4. Data Security
We implement reasonable technical and organizational measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Firewalls and intrusion detection systems
- Restricted access permissions
- Employee confidentiality agreements
- Regular security assessments
While we strive to protect your information, no method of online transmission or electronic storage is 100% secure.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | General Retention Period |
|---|---|
| Customer Account Information | Active account period + 5 years |
| Transaction Records | 7 years (for tax compliance) |
| Quotation Records | 3 years |
| Marketing Subscriptions | Until unsubscribed |
| Website Logs | 6-12 months |
7. Your Rights
Depending on applicable laws, you may have the following rights:
- Access to your personal information held by us
- Correction of inaccurate information
- Deletion of your information (under certain conditions)
- Restriction or objection to processing of your information
- Data portability (when technically feasible)
- Withdrawal of consent (without affecting the lawfulness of processing before withdrawal)
To exercise these rights, please contact us using the information in Section 9. We may need to verify your identity.
8. Children's Privacy
Our Services are not directed to children under 16 years of age. If we learn that we have collected information from a child, we will promptly delete it.
9. Contact Us
DJKCHIP Privacy Team
We will respond to your request within a reasonable timeframe. Depending on your region, it may take us up to 30 days to respond to your request.
10. Policy Updates
We may update this Privacy Policy from time to time. Any material changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.
Important Note: This policy applies only to information collected directly by DJKCHIP. Our website may contain links to third-party websites, and we are not responsible for their privacy practices.